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AFRICA [Flux Trends] Adapt to the consumer-driven world or die
AFRICA [Flux Trends] Adapt to the consumer-driven world or die
AFRICA Zain Nigeria awarded at 2009 NITTA
AFRICA MTN rolling out Standard Bank's network infrastructure
AFRICA Zain Nigeria's call centre commences operations
AFRICA Call centres make the best of recessionThe recession is inflicting damage on companies in numerous ways, but it is also creating new opportunities in some niches, according to various reports covering the information technology (IT) sector. 17 Jun 2009 11:03 AFRICA Four steps to harness social computing in CRM - GartnerEGHAM, UK: Social computing is becoming a significant customer relationship management (CRM) market trend and represents a disruptive force in this market, according to Gartner. Gartner predicts that, by 2010, more than 60% of Fortune 1000 companies will have some form of online community that can be used for customer relationship purposes. 23 Feb 2009 11:51 AFRICA CMO Council 'Voice of Customer' survey resultsThe Chief Marketing Officer (CMO) Council has found that, despite overwhelming agreement on the importance of customer experience and word-of-mouth, nearly two-thirds of companies do not have a formal 'Voice of Customer' program in place. 27 Jan 2009 12:29 AFRICA Skills shortage impacts on customer care in NigeriaNigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology. 8 Dec 2008 13:57 AFRICA UBA launches tourism paycard in NigeriaUnited Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16 AFRICA Malawi bank introduces cash passport[Gregory Gondwe] As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad. 4 Jun 2008 13:29 AFRICA Conexus paves the road for automotive sales and service standards in Africa - ConexusOutsourced call centre company Conexus has successfully extended its capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. 3 Jun 2008 16:11 AFRICA Zim business launch customer service organisation[Dumisani Ndlela] Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. 7 May 2008 14:00 Latest jobs | Ad showcase |
LAGOS: Zain Nigeria, at the weekend, was awarded Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA). 
Standard Bank South Africa has awarded MTN Business, a wholly owned division of MTN, the contract to rollout the African network infrastructure footprint. The bank, which under Stanbic has a presence in 17 countries across the continent, required the successful provider to ensure maximum uptime and low latency and guarantee data delivery back to South Africa without interruption to business operations. 
ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks. 
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